Privacy Policy

1. Introduction

LuxDesign AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate photo editing platform. By using our Service, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

Information You Provide

• Account information (name, email, password)
• Organization and team information
• Images you upload for AI processing
• Payment information (processed securely via Stripe)
• Communications with our support team

Information Collected Automatically

• Usage analytics and feature interaction data
• Device type, browser type, and operating system
• IP address and approximate geographic location
• Cookies and similar tracking technologies
• AI processing logs (tool used, processing status, timestamps)
• Referral URLs and pages visited within the Service

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your images using our AI technology
• Process payments and send transaction confirmations
• Send you technical notices and support messages
• Respond to your comments, questions, and requests
• Improve our AI models using anonymized and aggregated usage data only — we do not use your individual images or outputs for model training
• Analyze usage trends and platform performance
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations and enforce our Terms of Service

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

• All data is encrypted in transit using TLS/SSL
• Stored data is encrypted at rest
• Your uploaded images are stored securely in cloud storage and remain available until you choose to delete them
• We regularly review and update our security practices and are working toward SOC 2 Type II compliance
• Access to user data is restricted to authorized personnel on a need-to-know basis

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

5. Third-Party Services

We use third-party services to help provide and improve our Service:

• AI processing providers — Images are sent to AI providers for processing only. These providers do not retain your images for their own model training purposes
• Stripe — For secure payment processing. Stripe's privacy policy governs their handling of your payment data
• Cloud storage providers — For secure file and image storage
• PostHog — For product analytics to help us understand how the Service is used and improve the user experience
• Google OAuth — For authentication if you choose to sign in with Google
• Email service providers — For transactional and support emails

These third-party services have their own privacy policies, and we encourage you to review them.

6. Cookies and Tracking

We use cookies and similar technologies on our platform:

• Essential cookies: Required for the Service to function, including authentication and session management. These cannot be disabled
• Analytics cookies: Help us understand how the Service is used so we can improve it. You may opt out of analytics cookies through your browser settings

We do not use advertising cookies or sell your data to advertisers. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Service.

7. Your Rights

You have the following rights regarding your personal information:

• Access your personal information
• Correct inaccurate data
• Delete your account and associated data
• Export your data in a portable format
• Opt out of marketing communications

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know: You may request details about the categories and specific pieces of personal information we have collected about you
• Right to delete: You may request deletion of your personal information, subject to certain exceptions
• Right to opt out of sale: We do not sell your personal information to third parties
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise any of these rights, contact us at privacy@luxdesign.ai.

8. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy:

• Images: Stored in cloud storage until you delete them or your account is terminated
• Account data: Retained for the duration of your account plus 30 days after account deletion to allow for account recovery
• Payment records: Retained as required by applicable tax and financial reporting laws
• Usage logs: Retained for up to 12 months for analytics and security purposes

9. International Data Transfers

Our Service is operated and hosted in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate. By using the Service, you consent to the transfer of your information to the United States and other jurisdictions that may have different data protection laws than your country of residence.

10. Children's Privacy

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us at privacy@luxdesign.ai.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on our website prior to the changes taking effect. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@luxdesign.ai.